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Delivery Information

All shipments in transit from PSL are covered by carrier's insurance.

A signature will be required at time of receipt and goods cannot be left without such signature.

All returned items regardless of the reason can only be accepted by PSL after a returns  number has been agreed and issued.

Claims for non delivery, missing items or damage to goods in transit must be made within 7 working days of expected delivery time. Any claims made after this time will not be accepted.

'Dead on arrival' : Goods found to be faulty from new can be returned for replacement or refund. The customer must notify PSL as soon as possible.

The faulty goods will then be collected (within the UK only) by PSLs' courier.

Any unwanted items that wish to be returned will be subject to a re-stocking fee.

Any item returned with no fault found will be subject to a minimum £89 handling charge.

Failed delivery due to customer (i.e. customer not present or refused goods) which are returned to PSL are subject to £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.
Acceptable orders which have been placed and cleared* by 4pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc). If an order has not cleared in time, PSL will contact the customer to inform them of any delay.

Please note for December online ordering: Some parts of the UK will be experiencing delivery delays due to the amount of parcels our courier is having to handle. Poor weather in some parts of the country will also be a factor and your delivery may be delayed.

*PSL define 'cleared orders' as orders that have cleared funds and security checks.

All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going 'live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.

The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").

The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.

A) If a consumer exercises his/her right to cancel a Contract, Sapphires shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:

A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or

A2) the Goods are marked, damaged or not in the same condition in which they are sold.

The consumer is responsible for the cost of returning any unwanted items, or will responsible for the direct cost of collection of such items.

We will only price match against UK authorised dealers. We do not match the prices of dealers abroad. 

Products packed in Blister Packs (sealed plastic), cannot be returned if the blister pack has been opened.

Once opened, headphones cannot be replaced or refunds cannot be given due to hygiene reasons but can be sent for repair if within the guarantee period.

Software products may not be returned and hardware products containing software products that have been registered may also not be returned.

Duplicate invoices will be sent at a cost of £10.

All images are copyright of PSL Distribution Ltd unless supplied by manufacturer.

Goods supplied to European customers carry a return to base warranty.